Silvana Buljan

Company: Buljan&Partners Consulting
Position: Founder and Managing Director
Region: EMEA
LinkedIn: http://es.linkedin.com/pub/silvana-buljan/0/110/889
Website: http://www.buljanandpartners.com

Silvana has been involved as business consultant and subject matter expert in CRM projects since 1998, focusing on defining customer centric processes and policies and supporting their implementation in multi-national organizations. Her expertise lies mainly in CRM change management, organizational set-up and training/coaching for longterm CRM. She contributes in various expert panels as author (G-CEM, Customerthink, etc.).
Silvana’s industry expertise is in Automotive, Air Transport, Financial Services and Retail. Her client portfolio counts with market-leading, blue chip companies in the mentioned sectors.