CRM is all about engagement and building relations. We want to build an active and dynamic community around the CRM Idol contest… and for achieving that we need you and your comments, votes, and discussions. Engage with us: register and participate. Help us find the one and only CRM Idol.
Position: Principal and Founder
Leveraging 20+ years of technology, customer service, communities and social media, online and offline marketing, CRM and enterprise strategy to assist vendors and clients in getting the results they need.
Whether online or offline, customer-centric or organization-centric, traditional or community-based service and support, I have done it, written about it, and got great success.
I coined the terms, and assisted clients and vendors reach success, Customer Interaction Hub, Community-Based Customer Service, and Enterprise Feedback Management.