Contestant

Dimelo SocialCRM Suite

Company: Dimelo
Address: Dimelo 32, rue de Trévise 75009 Paris France
Website: http://www.dimelo.com
pamela.corbin-audoux@dimelo.com
Phone: +33 (0) 177 372 757

Product Description

Our SocialCRM Suite is a comprehensive multi-channel (web, email, social media) software for companies willing to engage in a direct exchange with their customers. It allows them to orchestrate, manage and secure conversations in their Internet properties as well as in the wild wild web.

Our solution embodies Dimelo’s pragmatic approach to Social CRM, built on the combination of an engaging, user-centered front office and an operational, high-performance back office based on tested call-centre methods.

With a single back-office, common interfaces and processes, community managers can efficiently manage community websites, face book pages, twitter accounts, FAQs, external forums and blogs, as well as feed internal CRM and business intelligence applications.

Our front-office solution is conceived to:

  • reduce CRM costs while maximizing customer satisfaction,
  • create brand preference / foster loyalty,
  • help manage our customer’s e-reputation.

 

It revolves around modules addressing all customer-related issues, from acquisition to retention to brand advocacy:

  • Community Support
  • Dynamic FAQs
  • Customer Support
  • Experts Q&A
  • Customer insight/Co-creation
  • Crisis Management (preventive & curative)

 

Here is a list of proven benefits for our customers:

  • customer engagement as a genuine competitive edge
  • fewer inbound calls and emails, and reduced processing costs
  • an improved CRM knowledge base
  • more captive traffic directed to their website
  • (e-)reputation management
  • more proximity to their customer & additional sales generation
  • better product and service performance

Corporate Description

Dimelo is the European leader of SocialCRM software: we have implemented more than 150 profitable brand conversations (and counting) in our 5 years of existence.

Our software suite helps brands leverage social media as a part of their CRM & marketing strategies.

We turn conversations on social media into powerful, scalable tools to supercharge the returns of customer-managed relations. Indeed, our ROI-centric approach and customer-driven culture put profitable conversations at the very heart of companies' processes.

We cater to our customers’ current needs and goals, while providing a clear evolution path to full-fledged CRM process integration.

Strategy, audit, design, integration, policies, operations, reporting and steering... every step of the project, we remain strongly committed to our customers’ success and help them make the most of social media.

Our references include: 2xmoinscher (e-commerce), Accor (hospitality), ARC - Cancer Research Association (health), B&You (telecoms), Barclays (banking), BNP Paribas (banking), Danone (food industry), The French Red Cross (charity), Michael Page (recruitment), Numéricable (TV), Orange (telecoms), ProjectPlace (collaborative tool), SNCF – French national railway company (transports), …

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