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BPMonline CRMis a comprehensive CRM solution which provides enhanced business process management (BPM) features.
The solution is based on the most advanced process modeling standard – BPMN. This means that processes designed in the solution are easily accessible and comprehensible for business users and IT staff.
We designed BPMonline CRM to help businesses of any size automate sales, marketing and service processes. It covers the following areas:
- Business Process Automation
- Customer Data Management
- Sales Management
- Marketing Management
- Time Management
- Document Management
- Internal Collaboration
The key benefits of BPMonline CRMare:
- BPM + CRM.BPMonline CRM software combines CRM with business process management (BPM) allowing users to streamline business processes and deliver outstanding customer experience.
- Unparalleled self-customization tools.IT solution that can be tailored with the click of the mouse.
- Open source configuration.CRM software that enables limitless extension opportunities and assures independence from vendor.
- All benefits of on-demand.No additional IT costs for hardware, premises, IT staff etc. Powerful data center, guarantees secured access to BPMonline CRM from anywhere in the world.
The product incorporates the following features:
- Enhanced Business Process Management & Workflow Management Capabilities (BPMS)
- BPMN 2.0 Based Process Editor
- Sales Force Automation
- MarketingCampaign Automation
- Account& Contact Management
- Contact Profiling and Segmentation
- Lead & Opportunity Management
- Sales Forecasting
- Quotes& Contracts
- Invoicing & Payments
- Email Marketing
- Task and Activity Management
- Shared Calendar
- Email Integration
- Email and Documents Templates
- Document Management
- Integrated Content Library
- Custom Dashboards
- CRM Analytics, Graphs and Reporting
- Custom Report Engine
- User Profile Management
- Back-Office Integration
We launched BPMonline with a genuine desire to create a CRM solution that can help businesses build first-class relationships with their customers, deliver outstanding service, and monitor business processes. The BPMonline team has been in the CRM and IT markets for over 10 years. The experience, gained through thousands of CRM and consulting projects has enabled BPMonline to build a comprehensive business solution that harnesses innovative ideas and employs the latest technologies.
We have added process management tools into the CRM application to automate business processes and operations that are part of the CRM strategy. Moreover, business process management (BPM) can be employed to help management align tasks and activities with business strategy and current market needs.