Contestant

Assistly

Company: Assistly
Address: Assistly, Inc. 171 2nd Street Suite 300 San Francisco, CA 94105
Website: http://assistly.com
alyson@assistly.com
assistly

Product Description

Assistly is the all-in-one customer support system that turns customer service into Customer Wow. Now even small and mid-sized companies can face massively complex support challenges. With Assistly, customers can request support from anywhere—website, email, phone, live chat, Twitter, and Facebook—and companies can deliver that support instantly, and in real time. 

 

Assistly's “cloud-based” Customer Relationship Management tools make front-line support teams more productive, faster, and happier. Assistly connects directly to support channels like Facebook, Twitter and email and collects requests into a single, collaborative desktop where nothing falls through the cracks. 

 

Through a combination of fair and simple pricing (every account gets one FREE full-time Agent!), innovative technology, and world-class support for its own customers, Assistly is helping some of the world’s greatest brands, including Yelp, Etsy, One Kings Lane, 37signals, Square and others lead a revolution in customer service. 

Corporate Description

Assistly was founded in 2009 to help small and mid-sized companies adapt to massive changes in Customer Service—the new competitive battleground. As more businesses leverage the web and seek to attract and retain the socially-networked customer, keeping up with demand becomes more challenging. Assistly helps companies deliver awesomely responsive customer service with simple, affordable, “cloud-based” tools.

 

As recently as two years ago, most Customer Service was by phone or email. Today, it’s on every channel, in real time and in public. Fueled by social media, mobile devices, and global competition, customers have new-found expectations and they have placed unprecedented demand on customer-driven companies. 

 

Assistly’s founders anticipated this revolution, and built Assistly to deliver on its promise. The executive management team has over a decade of experience delivering enterprise-scale customer support solutions, and this is the founding team's 4th company together and their 3rd in the customer service software space.

 

Assistly has received funding from True Ventures, Social Leverage, Bullpen Capital, Index Ventures. It also has funding fromSalesforce.com  and Kenny Van Zant. The company’s advisors include Mark Cuban, Howard Lindzon. and David Liu.

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