Reviews

  • 29 August, 2011 - 17:24

    VIPorbit was founded by Mike Muhney. His name should be very familiar for those in the CRM and Contact Management industry. Mike was the co-founder and co-inventor of ACT! (1987), the well-known contact manager software which was eventually...

  • 29 August, 2011 - 17:18

    Modesty actually does become not just people, but companies.   BigWebApps, a helpdesk provider with a couple of unique differences, is a modest, honest and competent organization, that is not trying to take over the world, but rather,...

  • 28 August, 2011 - 17:29

    The Latin American market has a very complex business environment where large and small enterprises are looking for local expertise and functionality that cannot be found with other traditional CRM vendors. This has been validated with the...

  • 27 August, 2011 - 19:40

    Customer service is a disciplined and exacting affair — part art and part science, it makes many demands on agents and their organizations and requires a good deal of automation to support numerous activities.  Historically, there have been...

  • 27 August, 2011 - 13:28

    One reason new products are so appealing is that they present us with a blank sheet of paper on which we can write almost anything.  FuzeDigital is a new company in an almost new category that deserves some attention. 

  • 27 August, 2011 - 01:26

    Sales Force Automation (SFA) has been around a long time and it pretty much has a well-defined mature set of functions it provides. The core SFA functions are the same, whether for large organizations or SMB: pipeline management, opportunity...

  • 26 August, 2011 - 18:17

    At the core of what any software vendor does are two questions: is there a problem to solve, and is there a market to buy it.  Without answers to these questions, there is no point to developing the product.  The issues of innovation,...

  • 26 August, 2011 - 14:57

    HyperOffice has a very complete, very interactive collaboration suite which they tried to adapt to sales and service processes to enter the CRM market.  While some collaboration is necessary among sales and service teams, this is not the...

  • 26 August, 2011 - 10:22

    Assistly is a cloud-based customer support platform focused on servicing small and midsize businesses.  Founded in October of 2009, it is the fourth startup created by a core group of four serial entrepreneurs with deep customer service...

  • 25 August, 2011 - 12:53

    Social media marketing is a term widely used by many of us to define how we manage a Facebook page to gain Fans or to drive traffic with promotions using hashtags on Twitter. There are hundreds of free and commercial applications to assist in...